Return Policy

**Return Policy**

At **LOAEYES**, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a straightforward and hassle-free return process.

**Free Returns**
We provide **free return shipping** on all eligible items. You will not be charged for return postage or restocking fees.

**Return Eligibility**
- Items must be returned within **30 days** of the delivery date.
- Products must be **unused, unworn, and in their original packaging** with all tags and accessories included.
- Customized or personalized items are non-returnable unless defective.
- Items marked as "Final Sale" cannot be returned or exchanged.

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a Return Authorization (RA) number.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Attach the provided prepaid return shipping label to the package.
4. Drop off the package at any designated shipping carrier location.

**Refund Process**
- Once we receive and inspect your returned item, we will process your refund within **5–7 business days**.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.

**Contact Information**
If you have any questions or need assistance with your return, please do not hesitate to reach out to us.

- **Company Address:**
No. 288, Huaihai Middle Road, Xuhui District, Shanghai, China

- **Company Email:**
octopus@loaeyes.com

- **Company Phone:**
+86 15869528365

We are here to help you every step of the way. Thank you for shopping with **LOAEYES**!